1. How close does the castle need to be from the power point?
within 20 meters
2. My postcode isn't coming up can I still book?
Yes, just call our number on 07506849708 or email info@jumpingjills.co.uk and we can help, there might be a small delivery fee for outside our area.
3. If it rains the day of my hire do I get a refund?
Yes we offer a full refund or amend the date.
4. If its windy what happens?
The industry safe operating wind speed for any inflatable is 24mph gusts or force 5 on the Beaufort scale, if above this then we cannot safely allow a hire so we will again offer a full refund or amend the date.
5. We don't charge any extra for public events, and are more than happy for you to charge users (we don't expect a cut!)
We do not provide a staffing service, so you would need to supply your own volunteers to supervise the equipment. We recommend at least one person per castle. If hiring more than one castle, we also recommend an extra person to manage queues and have overall responsibility.
6. If sited outside how much space?
We will need the same amount of space of a castle plus 2 foot around back and sides would need to be natural grass so that we can peg the castle down. Artificial grass may be possible if we can peg through it, but the surface underneath would need to be suitable and this will of course damage the artificial grass.
We don't normally site castles on hard ground outdoors and wouldn't recommend it. There are a couple of possibilities if that's your only option, but you would need to supply the ballast needed. Each castle requires 163kg of weight per anchor point, and each castle has six anchor points. You may have seen castles with less weight holding them down, but they won't have been set up safely and almost certainly not insured!
Bolting down is also possible, but we don't have the equipment or expertise to do this.
If siting the castle on public land, you will need to provide evidence that you have the landowner's permission. If the site is not enclosed, we will require a security deposit.
Please also be aware that we won't be able to go ahead if wind gusts (not speed) are above 24mph on the day or there is a weather warning in place. Because of the rain covers, the castles can be used in light rain, but would need to be towelled dry frequently to avoid slips.
7. Can we have face paint?
Face paint is notorious on castles, it stains and is impossible to get out the PVC and can ruin a castle. Some face paints are water based so not as bad, please avoid oil based face paints as it can be a expensive repair to put in a entire new section.